English Folder

Unit 1

Speaking

A: Good morning Marlon, do you have a moment?

B: Of course, what do you need?

A: Well, there’s a problem with the Galaxy press release.

B: Oh? What’s wrong?

A: I guess there’s a change in the shipping date.

B: So it won’t be distributed on time?

A: No, definitely not. Everything has been pushed back two weeks.

B: Ok, I’ll make the changes to those items right away. Anything else?

A: Well, we want to keep customers interested, even though there’s a delay. So we want to add some more details to the available features section.

B:  Will do. What’s the cause for the delay anyway?

Writing

Omega Electronics COMES OUT with New Galaxy!

Two years ago, Omega launched the Omega Star mobile phone. We are pleased to announce the arrival of the Omega is proud to partner with the nation’s leading mobile service provider. The Galaxy comes with all the amazing features that the Star does. But it has a longer battery life and brighter display screen. It has been assembled to Omega’s quality standards.

Benefits of the Galaxy include a more user-friendly touch screen and higher speed Internet capabilities. For customers who prefer a simpler phone, the Star will remain available for purchase. The Galaxy will be shipped from our factories in two weeks. Then, they will be distrib­­utes by TeleCom Wireless to their stores across the country. The phones will be available to purchase in TeleCom store on may 27.

Unit 2

Speaking

B: Thank you for calling Nike Direct. How may I help you?

A: I’d like to order some tennis shoes from your catalogue please.
B: Great, do you have the item number?

A: Yes. I’s KJ2407

B: The tennis shoes Nike oddyssey react?

A: Yes. In a size 9 please.

B: We do have those tennis shoes available in your size. What color would you like?

A: Do you have them in black?

B: Yes. The price is $70 plus $11.00 shipping.
A: Okay. And if I decide I don’t like them?

B: Our Nike are guaranteed. You can return or exchange them f you’re not satisfied.

A: That’s perfect. Thank you.

Writing

The tennis shoes Nike oddyssey

Sizes: Available in sizes 5 through 14

Colors: Available in Red, blue, green and black.

Returns: We promise our tennis shoes is the highest quality at the best price. Return your items free of charge if you are not completely satisfied.

 Unit 3

Speaking

A: Welcome to Elektra. How may I help you?

B: I’d like to return this TV.

A: Okay. I’ll need to see the original receipt please.
B: Oh, I don’t have it any more. I brought the warranty though. Here you go.

A: That’ll work, thanks. Do you know what make and model the TV is?

B: It’s the Smart Tv Model number 1800.

A: Okay. Now, why are you returning the TV?

B: I don’t really like the sound and image quality. It just wasn’t worth the money.

A: Oh. Now we can only give refunds if you have the receipt.
B: But I can get a replacement, right?

A: Certainly. Pack something our in the showroom and then we’ll complete the necessary forms.

B: Great. Thanks.

Writing

Make: Smart TV

Model: 1800

Customer has receipt? Y / N

Reason for return? Customer felt the product was not worth the money.­­

Unit 4

Speaking

B: Good morning. This is Julio speaking how may i assist you?

A: Hello, this is Karina Borrayo calling from Design Systems.
B: Hello Ms. Borrayo. How may I direct your call?

A: May I speak to Erick please?

B: I’m sorry, Erick isn’t in right now. I would be happy to take a message for you.

A: Well it’s rather important change to an order I should discuss with him. Is there a better time to reach him?

B: He’ll be out until tomorrow, unfortunately.

A: Oh, ok. I’d better leave a message whit you then.
B: Well. I could connect you with his voicemail. he might check that before he comes into the office.

A: Oh good. That would be wonderful.

B: Ok, I’m connecting you now. Have a nice day Ms. Borrayo

A: And you too. Thanks for all your help.

Unit 5

Writing

Caller: Ms. Karina Borrayo

Purpose of call: To inform Erick of an important change to an order.

Options provided: Take message; leave message on voicemail.

Caller reaction: Caller decided to be put through to Erick´s voicemail.

.

Speaking

A: Hi Julio, did you get that report? I emailed it to you this morning.

B: That’s odd. I didn’t get an email from you today.

A: I’m sure I sent it out, since I also sent it to Karina Borrayo. She opened it this morning.
B: Maybe Karina can just forward it to me.

A: I’d rather figure out why it didn’t arrive.

B: Well, what address did you sent it to?

A: Let’s see. It was juliossands@Electronicindustries.com

B: Oh, that’s it. That’s my old email address.

A: I didn’t know it had changes. What’s your new one?
B: It’s just J.sands@electronicIndustries.com

Writing

To: All Staff

From: Management

Subject: Email Problems

Some of you may have recently experienced some problems in sending emails to Bill Stephenson. This was caused by him swapping over to the new email address: J.sands@electronicIndustries.com, Those of you who had this problem have been informed by IT of the correct address to use. Would all other employees note Julio’s new email address and use this in future.

Sincerely,

Ricardo O´connor

Manager

Unit 6

Speaking

A: Julio, could you type up a business letter for me.

B: Of course. Who should I address it to?

A: Karina Borrayo. She’s the direct of Borrayo´s & Co.
B: Ok, is there any particular salutation you use with her?

A: Oh, just “Dear Ms. Borrayo” is fine.

B: Got it. And what’s the reason for writing to Ms. Borrayo?

A: She has opened a second office, so we need to update her account information.

B: Should I include the update form with the letter?

A: Yes please. And list it with enclosures so she knows to look for it
B: I’ll print an envelope with our return address and include that too

A: Good thinking. Please bring it to me for my signature when you have finished.

B: I’ll have it ready in just a minute.

Writing

January 20

Ms. Karina Borrayo

Dear Ms. Borrayo

I am writing to you to inform you that we need to update your account information now that you have opened a second office. I would be grateful if you could let us know your new details at your earliest convenience.

Yours sincerely,

Joseph Smith

Enclosures

One update form.